To make an appointment telephone 01977 611023 or visit reception at College Lane Surgery. A number of GP appointments are bookable in advance but most are released daily at 08:00.
Appointments with the practice nurse are bookable further in advance. Appointments for specialised services are bookable further ahead – for example minor operations, diabetes checks or antenatal care.
You can request a specific doctor/nurse and we will try our best, but sometimes it may mean that you have to wait a little longer to be seen. You will be advised about the availability of a different doctor/nurse.
Appointments - Book On-line
You can now book and cancel appointments and telephone consultations. We are offering a number of these to book on-line with a doctor. If you would like to have access to this 24/7 from your own computer, you will need a log in and password from the reception staff. Please request this at reception, providing personal identification to validate your request in person. The log in credentials are unique to each person and will not be given out to anyone other than the patient to protect confidentiality and access to their medical record.
Remember you can also order repeat prescriptions on-line.
Extended hours are available in our early morning surgery from 07:00 on Tuesday at College Lane Surgery.
Saturday morning appointments are available between 08:00 – 11:30 at College Lane Surgery, these are all pre-bookable. Please check with reception as they may be subject to change.
When we are open, there is always a doctor on call who can be contacted. When we are closed, your call will be redirected to the out of hours service, please telephone the surgery 01977 611023 your call will be re-directed or you can dial 111.
Please give us at least 24 hours notice to cancel an appointment. This can be done by telephoning reception on 01977 611023 or on-line. Please act responsibly by attending a booked appointment, or cancel and allow us to use it for someone else.
Patient Access Policy
This document sets out how College Lane Surgery ensures that all patients are able to access timely and appropriate clinical care. Patient Access Policy