Appointments - Book via the NHS App or Online
You can now book and cancel face to face, video and telephone consultations online. Video and telephone consultations can be a very convenient way to consult with your GP surgery. Booking appointments online for routine problems is also a much easier way to manage your appointments without the need to phone the surgery.
For routine, non-urgent GP services, you can now consult with the surgery online. Engage Consult allows you to contact us for non-urgent problems or administrative requests and if required, a member of our team will get back to you in an appropriate timeframe.
If you would like to submit an Online Consultation request then please follow the link below:
Get the NHS App
The NHS App is a fantastic way to book appointments, request repeat medications and access your GP medical record. If you would like to have access these features 24/7 from smart device, please download the NHS app from the App Store or on Google Play.
The NHS App will walk you through the sign up and verification process without the need to present any identity or proof of address documentation to the surgery.
Alternatively, you can sign up via the surgery. You will need a log in and password from the reception staff. Please request this at reception, providing personal identification to validate your request in person. The log in credentials are unique to each person and will not be given out to anyone other than the patient to protect confidentiality and access to their medical record.
Remember you can also order repeat prescriptions on-line.
To download the NHS App, please follow the link below:
Alternatively, to make an appointment by telephone please call 01977 611023 or visit reception at College Lane Surgery. A number of GP appointments are bookable in advance but most are released daily at 08:00.
Appointments with the practice nurse are bookable further in advance. Appointments for specialised services are bookable further ahead – for example minor operations, diabetes checks or antenatal care.
You can request a specific doctor/nurse and we will try our best, but sometimes it may mean that you have to wait a little longer to be seen. You will be advised about the availability of a different doctor/nurse.
Extended hours are available in our early morning surgery from 07:00 on Tuesday at College Lane Surgery.
Saturday morning appointments are available between 08:00 – 11:30 at College Lane Surgery, these are all pre-bookable. Please check with reception as they may be subject to change.
When we are open, there is always a doctor on call who can be contacted. When we are closed, your call will be redirected to the out of hours service, please telephone the surgery 01977 611023 your call will be re-directed or you can dial 111.
Please give us at least 24 hours notice to cancel an appointment. This can be done by telephoning reception on 01977 611023 or on-line. Please act responsibly by attending a booked appointment, or cancel and allow us to use it for someone else.
Patient Access Policy
This document sets out how College Lane Surgery ensures that all patients are able to access timely and appropriate clinical care. Patient Access Policy.