Jill Nicholls and Joy Hurdiss, Reception Team Leaders
Jill and Joy lead the reception team. They each have a wealth of experience to share and will take the team forward as we develop new services and provide both patient and staff support.
The reception team leaders, we coordinate the activities of the reception team and patient services and clinical appointment organisation. As a team we are a resource to support both the patients and staff here at the Practice.
The reception team includes 10 members of staff working at both Ackworth and Thorpe Audlin. Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries.
Receptionists will assist in dealing with any queries or re-directing these to the appropriate person. Receptionists coordinate requests for home visits, appointments and telephone consultations.
They also perform other important tasks such as processing repeat prescriptions and prescription enquiries and results information. They administer all incoming correspondence. In addition they arrange ambulance transportation, deal with insurance reports, patient records and practice audits.