Patient Participation Group

PPG Logo

The Aims of the Patient Participation Group

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we have a patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.

We will contact you via email (see below) and keep our surveys succinct so it shouldn’t take too much of your time.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

Terms of Reference

All registered patients are invited to join the College Lane Surgery Patient Reference Group. 

You are encouraged to complete a registration form and pass it to reception and your details will be saved on a database at the practice. 

The terms of reference determined by the group are as follows:

  • To be an active voice for the patients of College Lane Surgery
  • To publicise existing services to patients via newsletters, posters etc.
  • To work with the practice as it develops new services, contributing ideas.
  • To help the practice clinical and management team to sustain an excellent service for patients at College Lane Surgery.